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Cleaning up With Your Own Cleaning Business!!
(With No Money to Start!)
Table of Contents
INTRODUCTION 1-2
PART ONE: GETTING STARTED
Qualities of a Successful Cleaning Entrepreneur 3-7
Setting Goals 7-9
Choosing Residential or Commercial 9-10
Choosing a Business Name 10-11
Choosing a Type of Legal Operation 12-15
Opening a Business Bank Account 15-16
Insurance, Bonding, and Workman's Compensation 16-17
Supplies 17-26
REVIEW 26-27
PART TWO: MARKETING
Finding Your Target Market 1-2
Different Advertising Methods 2-5
Examples of Various Advertisements 5-15
REVIEW 16
PART THREE: SELLING & SIMPLIFIED BIDDING
Organizing Contacts 1
Preparing for a Sales Visit 1-2
Recommended Books and Audio Tapes 3-4
Sizing Up Your Customer 5-6
Dealing With Objections 7-8
Closing the Sale 8-9
Simplified Residential Bidding 9-11
Simplified Commercial Bidding 11-14
Commercial Bidding Considerations 14-15
Example of Commercial Bid Cover Page 16
Example of Commercial Bid Enclosed Letter 17
Example of Commercial Bid Proposed Work Schedule 18-20
Example of Commercial Bid Legal Contract 21
REVIEW 22
PART FOUR: HIRING
Employee vs. Subcontractor: 1-3
Legal Independent Contractor Agreement 4-9
Methods of Finding Help 9-10
The Ideal Worker 10-11
The Interview 11-12
Forms Needed For an Interview 13
Paying Your Cleaners 13-14
Team vs. Individual Cleaning 14-15
Keeping Good Help 15-17
REVIEW 17-18
PART FIVE: CUSTOMER SERVICE
Tips to Provide Great Customer Service 1-3
The Customer is Always Right 3-5
Quality Control 5-6
Example of a Letter to Customers re: Quality of Service
7-8
REVIEW 9
PART SIX: CLEANING TIPS
What a Residential Customer is Looking For 1-3
Things to Remember Based on Common Complaints (Residential)
3-4
What a Commercial Customer is Looking For 4-5
The Commercial Customer 5-6
Things to Remember Based on Common Complaints (Commerical)
6
Have a System 7
Example of a Home Cleaning System (Simplified) 7-8
REVIEW 9
PART SEVEN: STAYING ORGANIZED
Recommended Reading Re: Organization 1
"Business Only" Space 1-2
Recommended Reading Re: Home Offices 2-3
Files and More Files 3
The Organizer 3
Calendars 4-5
To Do Lists 5-6
Bookkeeping 6-8
Table for Organizing Yearly Expenses and Income 7
Accounting 8-9
Recommended Reading Re: Accounting and Bookkeeping 9
Questions To Ask Your Accountant 9-10
REVIEW 10
PART EIGHT: STARTING OUT WITH NO MONEY 1-2
FINAL WORDS
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